Frequently Asked Questions

Shipping

How long does shipping take?

Most orders are processed within 2–5 business days. Standard shipping typically takes 5–10 business days after fulfillment. Express shipping takes 2–4 business days. Please note that print-on-demand items are made to order and may take slightly longer.

How do I track my order?

Once your order ships, you'll receive a tracking email with a link to follow your package. You can also log into your account to view order status.

Do you offer free shipping?

Yes! We offer free shipping on qualifying orders over $40. Some exclusions may apply.

Do you ship internationally?

We currently ship within the US. International shipping options may be available — please contact us for details.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy. Items must be unused and in their original condition. To start a return, please contact us at BrandieWippler@kawaiikami.online.

Can I exchange an item?

Yes! We're happy to help with exchanges within 30 days of purchase. Please reach out to us and we'll get it sorted.

Are print-on-demand items returnable?

Because print-on-demand items are made specifically for you, we can only accept returns or exchanges if the item arrives damaged or defective. Please contact us with a photo of the issue within 7 days of delivery.

Digital Downloads

How do I access my digital download?

After your purchase is complete, you'll receive an email with a download link. You can also access your downloads from your order confirmation page. Downloads are available immediately after payment.

Can I get a refund on a digital download?

Due to the nature of digital products, all digital download sales are final. If you experience a technical issue with your file, please contact us and we'll make it right.

Products

What is print-on-demand?

Print-on-demand means your item is printed and fulfilled only after you place your order. This allows us to offer a wide variety of designs without holding inventory. Each item is made with care just for you!

How do I know what size to order?

Each product page includes a size guide. If you're unsure, feel free to contact us before ordering and we'll help you find the right fit.

Payments

What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout experience.

Still have questions?

We'd love to hear from you! Reach out via our Contact page and we'll get back to you as soon as possible. 🌸